Return Policy
Return Policy
1. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that items that are indicated as samples cannot be returned, refunded, or exchanged.
2. Returns authorized beyond the two week period will be assessed a restock fee of 20% or $10 whichever is greater.
3. If an error has been made by us on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing whenever possible.
5. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.
6. Please call us immediately if you are returning items to us for any reason: 416-483-5744
1. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that items that are indicated as samples cannot be returned, refunded, or exchanged.
2. Returns authorized beyond the two week period will be assessed a restock fee of 20% or $10 whichever is greater.
3. If an error has been made by us on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing whenever possible.
4. All returns are to be sent to:
2328A Queen Street East Toronto, Ontario M4E 1G95. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.
6. Please call us immediately if you are returning items to us for any reason: 416-483-5744
